00465nam a2200145Ia 4500 20260716043220.0 05.03.04 K87 Kotter, John P. Leading change Harvard Business School P. BostonUS 1996 x, 187 p. Identifies an eight-step process that every company must go through to achieve its goal, and shows where and how people often derail. 3/7/00 M2LMGR M K87 42691 42691