00551nam a2200121Ia 450000500170000008000190001710000150003624500590005126000290011030000160013952002550015558300190041020260716043230.0  a19.01.03 B9165  aBryson, Jo  aManaging information services : an integrated approach  bGoweraAldershotGBc1997  axix, 428 p.  aFocuses on managing information services in dynamic environments where information is critical to maintaining organizational competitiveness through customer satisfaction and retention, increased productivity and performance, and financial viability.  c3/7/00kM2LMGR