00546nam a2200133Ia 450000500170000008000230001710000230004024500290006325000120009226000350010430000140013952002400015358300190039320260716043235.0  aLRC 12.04.01 M3835  aMartin, William B.  aQuality customer service  a3rd ed.  bCrisp Pub.aMenlo ParkUSc1993  avi, 89 p.  aPresents four steps to quality customer service and four reasons for its importance.  Explains how to identify and provide for customers' needs; how to handle complaints and difficult customers; and how to ensure that customers return.  c3/7/00kM2LMGR