00645nam a2200145Ia 450000500170000008000220001710000210003924500700006026000350013030000160016552002650018158300190044694200170046599900170048220260716043236.0  aLRC 12.04.01 F585  aFlanigan, Eileen  aProcess improvement : enhancing your organization's effectiveness  bCrisp Pub.aMenlo ParkUSc1995  avii, 106 p.  aExplains the concept of process improvement and the importance of the customer.  Shows how to evaluate current organizational processes.  Suggests strategies for identifying problem areas; planning and implementing of changes; and making the changes permanent.  c3/7/00kM2LMGR  cMmF585kLRC  c43189d43189