Haberer, JoAnn B. <br/><br/>
TQM : 50 ways to make it work for you 

 - Menlo ParkUS  Crisp Pub.  1994 
 - viii, 97 p. 
<br/><br/> Presents 50 ideas which express the basic concepts of Total Quality Management (TQM).  Focuses on individual responsibility for quality; how to improve teamwork and commitment; and how to provide quality service to internal and external customers. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01 H114