00547nam a2200121Ia 450000500170000008000220001710000220003924500420006126000350010330000160013852002520015458300190040620260716043236.0  aLRC 12.04.01 H114  aHaberer, JoAnn B.  aTQM : 50 ways to make it work for you  bCrisp Pub.aMenlo ParkUSc1994  aviii, 97 p.  aPresents 50 ideas which express the basic concepts of Total Quality Management (TQM).  Focuses on individual responsibility for quality; how to improve teamwork and commitment; and how to provide quality service to internal and external customers.  c3/7/00kM2LMGR