00605nam a2200145Ia 4500 20260716043236.0 LRC 12.04.01 H114 Haberer, JoAnn B. TQM : 50 ways to make it work for you Crisp Pub. Menlo ParkUS 1994 viii, 97 p. Presents 50 ideas which express the basic concepts of Total Quality Management (TQM). Focuses on individual responsibility for quality; how to improve teamwork and commitment; and how to provide quality service to internal and external customers. 3/7/00 M2LMGR M H114 LRC 43211 43211