TY  - BOOK
AU  - Haberer, JoAnn B.
TI  - TQM : 50 ways to make it work for you
PY  - 1994///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Presents 50 ideas which express the basic concepts of Total Quality Management (TQM).  Focuses on individual responsibility for quality; how to improve teamwork and commitment; and how to provide quality service to internal and external customers
ER  -