00605nam a2200145Ia 450000500170000008000220001710000240003924500510006326000350011430000140014952002430016358300190040694200170042599900170044220260716043236.0  aLRC 12.04.01 P317  aPatterson, James G.  aBenchmarking basics : looking for a better way  bCrisp Pub.aMenlo ParkUSc1996  aix, 79 p.  aDefines the benchmarking process.  Explains the benefits of benchmarking; the requirements for benchmarking; the kinds of benchmarking available; and how to formulate a successful benchmarking action plan that best suits individual needs.  c3/7/00kM2LMGR  cMmP317kLRC  c43212d43212