Batten, Joe <br/><br/>
Building a total quality culture 

 - Menlo ParkUS  Crisp Pub.  1992 
 - vii, [1], 88, [3] p. 
<br/><br/> Lists 10 basic principles for building a total quality culture.  Provides the insights and tools necessary for realizing tough-minded leadership, the qualities, and the performance that characterize a total quality culture. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01 B335