00579nam a2200145Ia 4500 20260716043236.0 LRC 12.04.01 B335 Batten, Joe Building a total quality culture Crisp Pub. Menlo ParkUS 1992 vii, [1], 88, [3] p. Lists 10 basic principles for building a total quality culture. Provides the insights and tools necessary for realizing tough-minded leadership, the qualities, and the performance that characterize a total quality culture. 3/7/00 M2LMGR M B335 LRC 43213 43213