TY  - BOOK
AU  - Batten, Joe
TI  - Building a total quality culture
PY  - 1992///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Lists 10 basic principles for building a total quality culture.  Provides the insights and tools necessary for realizing tough-minded leadership, the qualities, and the performance that characterize a total quality culture
ER  -