00579nam a2200145Ia 450000500170000008000220001710000160003924500370005526000350009230000250012752002280015258300190038094200170039999900170041620260716043236.0  aLRC 12.04.01 B335  aBatten, Joe  aBuilding a total quality culture  bCrisp Pub.aMenlo ParkUSc1992  avii, [1], 88, [3] p.  aLists 10 basic principles for building a total quality culture.  Provides the insights and tools necessary for realizing tough-minded leadership, the qualities, and the performance that characterize a total quality culture.  c3/7/00kM2LMGR  cMmB335kLRC  c43213d43213