00867nam a2200145Ia 4500 20260716043237.0 LRC 12.04.01 F7525 Fossum, Lynn B. Understanding organizational change : converting theory to practice Crisp Pub. Menlo ParkUS 1989 [2], vi, 86 p. Provides information and strategies for coping with intended organizational changes. Identifies 3 basic roles which persons assume in organizational change, but focuses primarily on the tasks of the change agent. Lists empathy, communication, and participation, as the 3 key process skills for successfully managing change. Describes 9 theoretical models of change, and guides readers through the change process. Provides guidelines for dealing with denial and resistance. 3/7/00 M2LMGR M F7525 LRC 43219 43219