TY  - BOOK
AU  - Fossum, Lynn B.
TI  - Understanding organizational change : converting theory to practice
PY  - 1989///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Provides information and strategies for coping with intended organizational changes.  Identifies 3 basic roles which persons assume in organizational change, but focuses primarily on the tasks of the change agent.  Lists empathy, communication, and participation, as the 3 key process skills for successfully managing change.  Describes 9 theoretical models of change, and guides readers through the change process.  Provides guidelines for dealing with denial and resistance
ER  -