Kindler, Herbert S. <br/><br/>
Managing disagreement constructively : conflict management in organisations 

 - Rev. ed 
 - Menlo ParkUS  Crisp Pub.  1996 
 - [10], 88 p. 
<br/><br/> Provides 4 guiding principles for managing disagreements - preserve dignity with respect; listen with empathy; find common ground without forcing change; and, honour diversity.  Presents a four-phase process for managing disagreements - explore, plan, prepare and implement; and advances 9 strategic approaches which include: bargaining, collaborating, releasing and, deciding by rule. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01. K512