00808nam a2200157Ia 4500 20260716043237.0 LRC 12.04.01. K512 Kindler, Herbert S. Managing disagreement constructively : conflict management in organisations Rev. ed Crisp Pub. Menlo ParkUS 1996 [10], 88 p. Provides 4 guiding principles for managing disagreements - preserve dignity with respect; listen with empathy; find common ground without forcing change; and, honour diversity. Presents a four-phase process for managing disagreements - explore, plan, prepare and implement; and advances 9 strategic approaches which include: bargaining, collaborating, releasing and, deciding by rule. 3/7/00 M2LMGR M K512 LRC 43222 43222