Kindler, Herbert S. creator text Menlo ParkUS Crisp Pub. 1996 Rev. ed monographic [10], 88 p. Provides 4 guiding principles for managing disagreements - preserve dignity with respect; listen with empathy; find common ground without forcing change; and, honour diversity. Presents a four-phase process for managing disagreements - explore, plan, prepare and implement; and advances 9 strategic approaches which include: bargaining, collaborating, releasing and, deciding by rule. 3/7/00 M2LMGR LRC 12.04.01. K512 20260716043237.0