TY  - BOOK
AU  - Kindler, Herbert S.
TI  - Managing disagreement constructively : conflict management in organisations
PY  - 1996///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Provides 4 guiding principles for managing disagreements - preserve dignity with respect; listen with empathy; find common ground without forcing change; and, honour diversity.  Presents a four-phase process for managing disagreements - explore, plan, prepare and implement; and advances 9 strategic approaches which include: bargaining, collaborating, releasing and, deciding by rule
ER  -