00698nam a2200121Ia 450000500170000008000220001710000180003924500730005726000350013030000140016552003780017958300190055720260716043237.0  aLRC 13.02.01 T487  aThor, Carl G.  aDesigning feedback : performance measures for continuous improvement  bCrisp Pub.aMenlo ParkUSc1998  avi, 93 p.  aAddresses issues of feedback such as flow and frequency, accuracy and gathering effort, individual and group measures, and style and format.  Describes types of performance measures including: profitability measures, measures of process quality, and workforce measures.  Explains how measures are used and emphasises the need for vertical communication of measured results.  c3/7/00kM2LMGR