Conlow, Rick <br/><br/>
Excellence in management : practical applications for success 

 - Menlo ParkUS  Crisp Pub.  1991 
 - vi, 132 p. 
<br/><br/> Presents skills and techniques of management that can produce workplace excellence.  These include: setting clear goals with employees; confronting problems; listening effectively; creating superior customer service; managing time; hiring the best employees; and improving problem-solving skills. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01 C7525