00958nam a2200121Ia 450000500170000008000230001710000200004024500220006026000350008230000160011752006840013358300190081720260716043238.0 aLRC 12.04.01 M1425 aMcEwan, Barbara aOn being the boss bCrisp Pub.aMenlo ParkUSc1995 a[10], 98 p. aProvides specific strategies for fulfilling the expectations of upper management, while facilitating a peaceful, calm and empowering workplace environment. Addresses issues including: communication strategies in conflict resolution; ethical concepts including being a role model of responsible, personal, and professional behaviour; developing fair, reasonable rules and expectations for the workplace; earning respect; and avoiding power struggles with employees. Also analyses a number of situations that bring an individual employee's rights into conflict with the needs of the majority. N.B. : The framework used for management decisions is the United States Constitution. c3/7/00kM2LMGR