00681nam a2200133Ia 450000500170000008000230001710000240004024500620006425000120012626000350013830000150017352003400018858300190052820260716043238.0  aLRC 01.02.07 L7115  aLickson, Charles P.  aIroning it out : seven simple steps to resolving conflict  aRev. ed  bCrisp Pub.aMenlo ParkUSc1996  avi, 171 p.  aAnalyses conflict.  Provides seven steps for ironing out conflict beginning with, removing all masks and ending with acknowledging and preserving the value of the relationship.  Discusses the application of the seven steps  to resolving conflicts in the family, workplace, public etc.  Views conflict as a potentially creative process.  c3/7/00kM2LMGR