Scott, Dru <br/><br/>
Telephone and time management : making it a tool and not a tyrant 

 - Menlo ParkUS  Crisp Pub.  1988 
 - [6], 71 p. 
<br/><br/> Provides five strategies for reaching target calls; and strategies for dealing with telephone interruptions.  Advises on aspects of telephone etiquette including: proper use of names; taking messages; and terminating calls.  Suggests friendly wordings to replace expressions which impact negatively e.g. 'You have to call...' is replaced by 'Will you call...?' 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 08.16.03 S425