00738nam a2200145Ia 4500 20260716043238.0 LRC 08.16.03 S425 Scott, Dru Telephone and time management : making it a tool and not a tyrant Crisp Pub. Menlo ParkUS 1988 [6], 71 p. Provides five strategies for reaching target calls; and strategies for dealing with telephone interruptions. Advises on aspects of telephone etiquette including: proper use of names; taking messages; and terminating calls. Suggests friendly wordings to replace expressions which impact negatively e.g. 'You have to call...' is replaced by 'Will you call...?' 3/7/00 M2LMGR M S425 LRC 43265 43265