TY  - BOOK
AU  - Scott, Dru
TI  - Telephone and time management : making it a tool and not a tyrant
PY  - 1988///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Provides five strategies for reaching target calls; and strategies for dealing with telephone interruptions.  Advises on aspects of telephone etiquette including: proper use of names; taking messages; and terminating calls.  Suggests friendly wordings to replace expressions which impact negatively e.g. 'You have to call...' is replaced by 'Will you call...?'
ER  -