00738nam a2200145Ia 450000500170000008000220001710000150003924500700005426000350012430000150015952003650017458300190053994200170055899900170057520260716043238.0  aLRC 08.16.03 S425  aScott, Dru  aTelephone and time management : making it a tool and not a tyrant  bCrisp Pub.aMenlo ParkUSc1988  a[6], 71 p.  aProvides five strategies for reaching target calls; and strategies for dealing with telephone interruptions.  Advises on aspects of telephone etiquette including: proper use of names; taking messages; and terminating calls.  Suggests friendly wordings to replace expressions which impact negatively e.g. 'You have to call...' is replaced by 'Will you call...?'  c3/7/00kM2LMGR  cMmS425kLRC  c43265d43265