Hayes, David K.

Training managers to train : a practical guide to improving employee performance - Rev. ed - Menlo ParkUS Crisp Pub. 1996 - viii, 88 p.

Explains why managers need to be competent trainers. Identifies the 4 training steps as: definining how the job should be done; planning the training; presenting the training; and evaluating the training. Examines each of the 4 steps in the training process in detail, and presents methodology and activities for each step.

LRC 06.05.02 H4175