Hayes, David K. creator text Menlo ParkUS Crisp Pub. 1996 Rev. ed monographic viii, 88 p. Explains why managers need to be competent trainers. Identifies the 4 training steps as: definining how the job should be done; planning the training; presenting the training; and evaluating the training. Examines each of the 4 steps in the training process in detail, and presents methodology and activities for each step. 3/7/00 M2LMGR LRC 06.05.02 H4175 20260716043238.0