TY - BOOK AU - Hayes, David K. TI - Training managers to train : a practical guide to improving employee performance PY - 1996/// CY - Menlo ParkUS PB - Crisp Pub. N2 - Explains why managers need to be competent trainers. Identifies the 4 training steps as: definining how the job should be done; planning the training; presenting the training; and evaluating the training. Examines each of the 4 steps in the training process in detail, and presents methodology and activities for each step ER -