00674nam a2200145Ia 4500 20260716043240.0 LRC 12.04.01 M379 Martin, William B. Managing quality customer service Crisp Pub. Menlo ParkUS 1989 [2], vii, 94 p. Leads the reader systematically through 5 stages of the customer-service management cycle. Aims to help improve customer-service delivery systems within an organization by providing not only understanding of each stage, but also guidance re facilitating the implementation of the principles and concepts discussed. 3/7/00 M2LMGR M M379 LRC 43321 43321