TY  - BOOK
AU  - Martin, William B.
TI  - Managing quality customer service
PY  - 1989///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Leads the reader systematically through 5 stages of the customer-service management cycle.  Aims to help improve customer-service delivery systems within an organization by providing not only understanding of each stage, but also guidance re facilitating the implementation of the principles and concepts discussed
ER  -