McArdle, Geri <br/><br/>
Managing differences : a guide to proactive management skills 

 - MenloUS  Crisp Pub.  1995 
 - vi, 109 p. 
<br/><br/> Provides practical negotiation and persuasion techniques for managing/resolving differences.  Identifies sources of differences and suggests five styles for managing them.  Explains the negotiation process. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01 M115