00520nam a2200121Ia 450000500170000008000220001710000180003924500660005726000300012330000150015352002110016858300190037920260716043243.0  aLRC 12.04.01 M115  aMcArdle, Geri  aManaging differences : a guide to proactive management skills  bCrisp Pub.aMenloUSc1995  avi, 109 p.  aProvides practical negotiation and persuasion techniques for managing/resolving differences.  Identifies sources of differences and suggests five styles for managing them.  Explains the negotiation process.  c3/7/00kM2LMGR