TY  - BOOK
AU  - McArdle, Geri
TI  - Managing differences : a guide to proactive management skills
PY  - 1995///
CY  - MenloUS
PB  - Crisp Pub.
N2  - Provides practical negotiation and persuasion techniques for managing/resolving differences.  Identifies sources of differences and suggests five styles for managing them.  Explains the negotiation process
ER  -