Bone, Diane creator text Menlo ParkUS Crisp Pub. 1989 monographic [2], v, 88 p. Defines quality and discusses the intangables of quality, viz. commitment, competence and communication. Examines personal quality standards, and discusses their relation to the work situation. Gives guidelines for setting quality goals based on the organization's work purpose. Provides a seven-step plan for establishing perfection standards. 3/7/00 M2LMGR LRC 12.07.02 B712 20260716043243.0