00470nam a2200097Ia 450000500170000010000220001724500950003926000090013452002100014358300190035320260716043315.0  aBROCKMAN, John R.  aJust another management fad? The implications of TQM for library and information services.  c1992  aPresents an overview of the development of quality management in library and information services on the basis of its evolution from quality control, through quality assurance, to total quality management.  c3/7/00kM2LMGR