00459nam a2200097Ia 450000500170000010000170001724500600003426000090009452002390010358300190034220260716043318.0  aBYRNE, David  aQuality management in library and information services.  c1993  aIdentifies the origin of quality management, and focuses on some of the initiatives that may assist library and information people to improve continuously the service that is provided to customers.  Includes a list of further reading.  c3/7/00kM2LMGR