00506nam a2200121Ia 4500 20260716043318.0 BYRNE, David Quality management in library and information services. 1993 Identifies the origin of quality management, and focuses on some of the initiatives that may assist library and information people to improve continuously the service that is provided to customers. Includes a list of further reading. 3/7/00 M2LMGR A 44622 44622