00621nam a2200121Ia 4500 20260716043334.0 EAGER, Carolyn Observational method for undertaking user needs studies. 1996 Notes that in cases where it is difficult for persons to articulate their information needs, one technique which can be used involves observing information seeking behaviour without asking the user explicit questions of his needs. Describes new observational for observing information needs, and a small-scale experiment to test the methodology. 3/7/00 M2LMGR A 45197 45197