00621nam a2200121Ia 450000500170000010000190001724500610003626000090009752003510010658300190045794200060047699900170048220260716043334.0  aEAGER, Carolyn  aObservational method for undertaking user needs studies.  c1996  aNotes that in cases where it is difficult for persons to articulate their information needs, one technique which can be used involves observing information seeking behaviour without asking the user explicit questions of his needs.  Describes new observational for observing information needs, and a small-scale experiment to test the methodology.  c3/7/00kM2LMGR  cA  c45197d45197