00647nam a2200145Ia 450000500170000008000190001710000220003624500770005826000370013530000160017252002640018858300190045294200130047199900170048420260716043400.0  a12.08.02 C7785  aCooper, Robert G.  aProduct development for the service sector : lessons from market leaders  bPerseus BooksaCambridgeUSc1999  avii, 278 p.  aPresents a comprehensive approach to product development tailored specifically for the dynamics of service industries.  Identifies the nine critical steps for achieving project success - from doing solid 'up-from' homework to ensuring a quality launch effort.  c5/23/00kJOY_D  cMmC7785  c46130d46130