00387nam a2200121Ia 450000500170000010000150001724500440003226000090007652001380008558300190022394200060024299900170024820260716043407.0  aBater, Bob  aKnowledge management : a model approach  c1999  aFocuses on how business processes could be 'modelled' in order to spotlight where knowledge, information and skill make their impact.  c11/8/00kJOY_D  cA  c46371d46371