Kaplan, Robert S. <br/><br/>
Balanced scorecard : translating strategy into action 

 - BostonUS  HARVARD BUSINESS SCHOOL P.  1996 
 - xi, 322 p. 
<br/><br/> Presents the balanced scorecard (BSC) as a strategic management system that translates mission and strategy into objectives and measures.  Shows how to use measures, in  each of four categories namely: financial, customer, internal business process, and learning and growth.  Uses Part 1 to describe the construction of the BSC.  Covers the fundamentals of building objectives and measures in each of the four categories.  Uses Part 2 to explain how companies are using the BSC to enhance alignment and accountability; to establish long term targets for strategic measures; and, to facilitate strategic learning. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 02.01.02 K17