00966nam a2200121Ia 450000500170000008000220001724500550003926000470009430000190014150000440016052006230020458300170082720260716043411.0  aLRC 08.16.01 H339  aHarvard business review on effective communication  bHarvard Business School P.aBostonUSc1999  av, [1], 206 p.  aLocated in the Learning Resource Centre  aEmphasizes the importance of listening, and  provides suggestions for developing a listening improvement programme for the workplace.  Provides guidelines for conducting meetings that achieve their objectives.  Identifies communication, support, respect, fairness, predictability and competence as the factors which affect the development of trust and candour between staff  and managers.  Discusses the necessity for developing an information network that attracts, creates and disseminates information. Examines topics such as: changing the behaviour of frontline employees; and, building effective management teams.  c1/11/01kM2L