Galpin, Timothy J. creator text San FranciscoUS Jossey-Bass Pub. 1996 monographic xix, [1], 146 p. Presents a pragmatic approach for dealing with the human aspects of organizational change. Provides a change process model, as well as tools, techniques, examples and tool kits for use by change managers. Addresses issues including: the use of team infrastructure to accomplish the change process; communication fundamentals in the change process; and, provision of feedback and coaching during the change process. 1/18/01 M2L LRC 12.04.01 G178 20260716043412.0