Serritella, Sue <br/><br/>
Benchmarking : focus on world-class practices 

 - [S.l.]US  AT&T Quality Steering Committee  1992 
 - xiv, 126 p. 
<br/><br/> Defines benchmarking and describes its role in the context of process management.  Presents a nine-step benchmarking process and provides a process summary chart showing the inputs, outputs, and check point activities required for each step in the process.  Includes ethical and competitive guidelines; sample letters; and benchmarking case studies in the appendix. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01 B457