00748nam a2200145Ia 450000500170000008000220001710000200003924500500005926000520010930000160016152003700017758300210054794200170056899900170058520260716043413.0  aLRC 12.04.01 B457  aSerritella, Sue  aBenchmarking : focus on world-class practices  bAT&T Quality Steering Committeea[S.l.]USc1992  axiv, 126 p.  aDefines benchmarking and describes its role in the context of process management.  Presents a nine-step benchmarking process and provides a process summary chart showing the inputs, outputs, and check point activities required for each step in the process.  Includes ethical and competitive guidelines; sample letters; and benchmarking case studies in the appendix.  c1/31/01kTESSA_H  cMmB457kLRC  c46558d46558