00783nam a2200145Ia 4500 20260716043413.0 LRC 12.04.01 P963 Leger, Elias...[et al] AT&T Process quality management & improvement guidelines AT&T Bell Laboratories Pub. Centre [S.l.]US 1988 ix, [1], 134 p. Defines terms including: quality, process, process quality management, process quality improvement. Provides a detailed seven-step methodology for managing and improving process quality. Tabulates the steps with the corresponding objectives, key activities, and tools/techniques. Uses the appendix to describe the quality tools/techniques needed at each of the seven steps. 2/1/01 TESSA_H M P963 LRC 46560 46560