00841nam a2200145Ia 450000500170000008000220001710000220003924500560006126000520011730000160016952004560018558300200064194200170066199900170067820260716043413.0  aLRC 12.04.01 D685  aDonnell, Augustus  aAnalyzing business process data : the looking glass  bAT&T Quality Steering Committeea[S.l.]USc1990  axiv, 173 p.  aAnswers basic questions about data analysis.  Presents strategy for selecting measures that will help in understanding, managing and improving the business process.  Teaches concepts of process capability, process control and, process improvement.  Introduces the control chart; and explains how to diagnose the sources of significant changes in the business process.  Describes data analysis tools including histograms, Pareto diagrams, and boxplots.  c2/1/01kTESSA_H  cMmD685kLRC  c46561d46561